FAQs

Frequently Asked Questions - FAQs

Take a look at some of the most frequently asked questions below. If you can’t find an answer to your question please contact [email protected]

Entry Information

The Andorra Epic is a team race and all teams must consist of two riders.

Both riders must have completed their registration as a team before May 10th.

We understand that entering an Epic Series event is a big commitment, so we offer you the payment plan from which you can benefit if you sign up until xx xx 202x. The payment plan consists of 3 payments; these are due on the dates below:

  • Payment 1 (50%): At the time of registration
  • Payment 2 (25%): xx xx, 202x
  • Payment 3 (25%): xx xx, 202x
     

Setting up the payment plan is easy, you can select the option during the registration process. If you have any questions, please send us an email: [email protected] and we’d be glad to assist.

Please note: Your registration is only valid when all 3 payments have been made. When choosing the payment plan, you can’t claim any partial refund.

Send us an email at [email protected] and let us know that you are looking for a partner so that we can link you up with other riders who email us also looking for a partner. 

Once your Team Captain has registered for the event, they will receive a confirmation email that contains a registration link for you to register as their partner. Your Team Captain must share this link with you along with the Team Name and Team Password they used to register the team.

Log in to your registration page by clicking on this link (link to be updated as soon as we open 2026 event).

Then, select "MY REGISTRATION" at the top of the page.

Enter your email address and the booking reference/code you received in your registration confirmation email. 

There are two possible reasons:

  • Your partner has not completed their registration. As soon as both you and your partner are registered, your team will reflect on the race register after the next manual update.
  • You selected to pay for the entry using the payment plan option and not all payments have been completed. As soon as all payments have been settled, your team will be published on the start list.

If you need to do a rider change, the rider who will no longer be participating on the entry must please contact us [email protected].

The following fees apply for rider changes:

  • Until February 28th: 30 Euro per rider change
  • Thereafter, until race registration on 28th June: 50 Euro per rider change

Click here  to see our Terms & Conditions for withdrawals, deferrals, and full team changes.

If you would like to proceed with one of these options, the Team Captain must contact [email protected] within the deadlines stated in the T&C's.  Once the form has been submitted, we will review the request and confirm once complete.

At The Race

To collect your race pack at Registration Day, you must bring the following:

  • Your ID
  • Your race week confirmation email with your QR-Code (you will receive that email in race week)

After you finish each stage, you can hand your bike over to our bike park team who will safely store your bike for you overnight and have it ready for you to collect again the next morning. Please keep in mind that it’s super important to leave your bike in the bike park the day before of the stages that will start in other place as the bike will be transported during the night.

Absa Cape Epic Qualification

Entries to the Absa Cape Epic can be won through either the Performance Allocation or the Draw Allocation at the race.  Click here for more information on how you can qualify.