FAQs

Pre Event

If you would like to substitute a rider, please complete the Rider Substitution Form and submit it to our team.

 

Substitution fees: 

  • R650 for requests received before 30 September 
  • R750 for requests received on or after 1 October.

 

Substitution form: 2026 Wines2Whales - Withdrawal, Rider Substitution & Team Change Form | za.epic-series.com

 

Once the completed form has been received, please allow up to 7 days for the substitution to be processed.

 

We kindly request that all substitution requests be submitted before Registration Day. This will help avoid long waiting times, queues, and potential delays during registration.

 

View our substitutions and cancellation policy here

If you would like to transfer your entry to a new team, please complete the Rider Substitution Form and submit it to our team.

 

Full team change fees: 

  • R1200 for requests received before 30 September 
  • R1300 for requests received on or after 1 October.

 

Team change form: 2026 Wines2Whales - Withdrawal, Rider Substitution & Team Change Form | za.epic-series.com

 

Once the completed form has been received, please allow up to 7 days for the substitution to be processed. 

 

We kindly request that all team change requests be submitted before Registration Day. This will help avoid long waiting times, queues, and potential delays during registration.

 

View our substitutions and cancellation policy here

At Event

The Race Office trailer will be located near to the entrance of the Savanna Chill Zone.

Your Rider Bag needs to be dropped off before the start of Stage 1 at the DHL trucks at the start venue between 06h00 and 08h00. You can collect your bag at Oak Valley from the DHL tent situated next to the rider tent village.

Before the start of Stage 3 your rider bag needs to be checked in again at the DHL tent between 06h00 – 08h00. You can then collect your bag again at the finish venue.

After the finish of each stage, you will receive a push notification from the Epic Series App and you can then access and view your results as well as your start time and start batch for the next day on the App. The results will also be available at the Race Office, on the Epic Series app and on our website: Wines2Whales results

Please visit the Race Office to see if your missing item has been handed in.

Please visit our website to see the schedule for each day of the race: Wines2Whales Riders planning

Post Event

Results will be available on the Epic Series app and on our website. 

Please e-mail [email protected] with a description of the missing item as well as the location and time of misplacement. We will see if it has been handed in or if we can find it for you.

After the finish of each stage, the results will be available on the Epic Series App and at the Race Office, and on our website.

If you have a question about your results, please e-mail [email protected] and we will assist in answering your question as quickly as possible.

Epic Series Technical Partners

@ 2026 IRONMAN Group